Currently, after a car accident, most customers will call the insurance company’s call center in order to report the incident. Sometimes, the customers are unable to give an accurate location so the surveyor may take longer time to reach the accident location. Besides this problem, many insurance companies also have limitations on their back office systems, which prevent them from giving good services to their customers as follows;
The Call Center does not know where the surveyors are, therefore, the Call Center cannot assign a case to the surveyor who is currently near the accident location.
The Call Center might assign a case to the occupied surveyor instead of the available one.
Call center takes a long time to get information from the customer about accident in order to pass it to a surveyor.
Surveyors may get lost when they go to see customers as they are not familiar with the area.
Surveyors have to spend some time to collect claim information and do the paperwork to submit the claim to the company.
ECARTSTUDIO can help you to manage and resolve these problems with ECART Insurance System for Motor Service.
The customers can report the car accident easier and faster. Moreover, this system can help your Insurance company manage back office tasks efficiently and effectively.
LIMS is an accident notification system via the customer’s smartphone for motor insurance business. The customer can report the preliminary information of the accident including images and location to the call center by using the LIMS application on the smartphone. This information will be forwarded to the surveyor which will minimize the time to collect the data from customers.
LIMS for Back Office
ECARTSTUDIO has developed LIMS which is a system to manage the back office operation of the motor insurance business. Once a customer submits a claim, the LIMS system enables your company to reduce the time to collect data from the customers. Therefore, your company can process the claim faster.
Currently, when the customers apply for fire insurance, most insurance companies have to manually search the fire block number for considering the insurance approval. Due to this traditional way, there are many limitations as the followings;
Take long time to search fire block number and sometime gets the incorrect fireblock number
Require only the specialized officer to search the fire block number
Lack of the effective system to collect and display customer’s data
Time-consuming approval procedure for each insurance case
ECARTSTUDIO can help you manage and resolve these problems with ECART Insurance System for Non-Motor Service
which enables your company to conveniently know the precise and correct fire block numbers of customer’s homes and companies in order to effectively do the risk management and consider the insurance approval.
FBIS is Fire Block Intelligence System, which enables insurance companies to conveniently know the precise and correct fire block numbers of customer’s homes and companies in order to effectively do the risk management and consider the insurance approval.
Ensure to have the precise position and boundary of fire insurance as a result of superimposing the fire insurance layer on online map so your company is able to consider the insurance approval accurately and quickly.
Able to automatically search a large quantity of fire block numbers from the required template.
Provide the admin function, which enables the company to easily manage members and set permission to access system.
Customers get faster service due to the quick approval process
To Insurance Company
Ensure that received fire block number is precise and correct.
Assist to improve the approval process to be faster and more convenient
Reduce the risks that require only specialist to find fire block number
Able to manage the risk effectively
Has the efficient and cutting-edge system to collect and display customer’s data
FBIS Pro is the further development of fire block intelligence system that allows the insurance companies to create and manage their own sub-blocks. Moreover, it can show the available remaining insurance amount. FBIS Pro is able to analyze the claim compensation for the risk management and help support the insurance approval effectively.