LIMS (Location Information Management System) is an accident notification system available via the customer’s smartphone for the motor insurance business. A claim can be submitted by the customer, including claim details, images and accident coordinates to your staff for processing. This can occur immediately after the accident. This information can also be provided to the surveyor by the call center, reducing or removing the time spent collecting the data from the customer.
An easy to use accident notification system, LIMS enables your customer to conveniently submit their claim or make a prompt appointment with the surveyor via the smartphone interface. The precise accident coordinates will be sent using the Smartphone’s GPS signal to the call center from the customer, reducing the stress associated with explaining the accident location. The surveyor can refer to the GPS coordinates and find the location quickly and easily.
CLAIMThe customer is able to add required claim information such as accident details, No. of vehicle registration plates, No. of injured persons, and images
ISSUESThe customer can check the status of each submitted claim at any time.
SEARCHLIMS provides a search function that allows you to search for accident claims in selected areas.
PHONE LISTLIMS provides an updated emergency contact list to the customer, to assist them at the time of the accident.
ADMIN SYSTEM (WEB-BASED)LIMS provides administration function via the web interface that allows permissions to be changed and data to be added and edited.
LIMS – PRO has been developed to assist the motor insurance business to manage the back office tasks after the insurance claims were submitted by customers via smartphone. This system can reduce the internal process of working within the back office team. Therefore, the insurance company is able to provide the fast and prompt service to all customers
Displays the list of all customers submitting claims via smartphone, then call center will able to select and assign the surveyors to assist.
Shows the exact accident coordinates, which enables call center to assign the available surveyor to serve the customers quickly.
Analyzes the insurance claim in order to support the business strategic planning and service improvement